General Support

Boot from CD on Windows 8 (UEFI)
Please note:  These instructions were tested on an HP model PC running Windows 8.  The following steps will vary depending on your PC manufacturer, model, a...
Fri, 12 Nov, 2021 at 4:14 PM
Activating the Software
A few notes before we begin: - The following article discusses how to activate the software via the Cloud and Dongle activation method. - A dongle is on...
Mon, 15 Nov, 2021 at 8:51 AM
Create a Windows 8.1 Recovery Disc
To create new recovery media for Windows 8.1, please visit http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media Please note that you wil...
Mon, 15 Nov, 2021 at 8:45 AM
Where can I find my download link / activation code?
Downloads and activation codes will be sent within 30 minutes of a successful order to the email used during checkout. If you don't see this e-mail in ...
Fri, 1 Apr, 2022 at 1:09 PM
Did my order go through?
If you received an error during the checkout process and are unsure if the order went through, it is important to remember not to refresh any pages, navigat...
Fri, 1 Apr, 2022 at 1:08 PM
How long does the wipe process take?
The time it takes to wipe a drive is limited by the speed of the hardware being wiped, not the software. Each sector on the drive must be overwritten to ens...
Fri, 1 Apr, 2022 at 1:16 PM
Remove Apple Device From iCloud
In order to remove an Apple device from iCloud, be sure that the device has “Find my iPhone” turned off.  1) Open “Settings on the device  2) Choose iCloud...
Mon, 13 Dec, 2021 at 11:40 AM
Why am I asked for shipping information during checkout?
When you add the software to your online shopping cart, it will ask you if you want to add the additional physical USB to your order.  If you do not want th...
Thu, 11 Nov, 2021 at 3:14 PM
Reset a Mac Password
To reset your OS X password without an OS X CD you need to enter the terminal and create a new admin account 1. Reboot 2. Hold apple + s down after you ...
Thu, 11 Nov, 2021 at 3:13 PM
Hard Drive is Not Recognized by Windows Installation CD
This is usually caused by the Windows Installation CD that you are trying to run.  After running WipeDrive, the hard drive is completely empty - with no tra...
Thu, 11 Nov, 2021 at 3:10 PM