The easiest way to activate your software is to make sure that you have an active wired internet connection to the machine you want to wipe, and simply use the Cloud Account Code provided in your purchase e-mail to activate it.
If for any reason, you cannot connect to the internet from that computer, you can still activate your software using our Offline Cloud Activation system. You will need to be next to a different computer or device that can access the internet normally.
Note: You can also view a step-by-step video of our offline activation steps here.
Step 1) Once the software has loaded up, it will show an Activation screen. Enter your Cloud Code as shown in your e-mail, and click 'Offline Activation'.
Please Note: If you have a wired connection, you will want to select 'Cloud Activate' instead.
Step 2) You should now see the Drive Selection Screen. Once you have the drive(s) you wish to wipe selected, go ahead and click the 'Next' button.
Step 3) This next screen allows you to select your overwrite pattern. Select whichever pattern you prefer, then click 'Next' to proceed.
Step 4) This next screen is a caution page. Please read through the information on this page carefully. If you do NOT want everything from your hard drive erased, you may need to look into other software titles we offer that are more selective in what they wipe. Click 'Wipe Now' if you are ready to proceed.
Step 5) This next screen is a confirmation page. You must type "erase my data" to continue. This is your final warning, and everything will be wiped from the selected drive(s) if you continue. Click 'Confirm' to proceed.
Step 6) Without an active internet connection, the software will fail to activate WipeDrive. This time, it will show you the Cloud Activation Code you entered previously, along with a new Client Code. This Client Code will change every time you run the software, so be careful with each code as you proceed.
Step 7) You will be presented with a QR code as well as alternate instructions. If you have a phone that can read QR codes, simply scanning the code will provide you with your Offline code (Step 8). Otherwise, the instructions on that screen will ask you to visit our Offline Activation page on a different computer or device with internet access where you can continue the process. Fill in the Cloud Activation Code and Client Code that are shown in the WipeDrive message box, then click Submit.
Step 8) Whichever method you choose, you will be given an Offline code. Place the new 10-character code into your WipeDrive software, then click OK to finish the activation process. The text entry boxes can be found under the QR code as seen in the graphic on step 6.
Step 9) You should now see the progress screen, and WipeDrive is securely erasing all contents of the drive.
Step 10) When the process is finished, you will see a results screen like the one shown below.
NOTE: If any of the codes are entered incorrectly into the software or the website, it may result in a loss of licenses. It is vital that these codes be entered in correctly in order for proper activation.
If the issue you're experiencing isn't listed here, please contact us via our Live Chat or at email@example.com.